This privacy policy provides you with all relevant information on the processing of your personal data (hereinafter also referred to as “data”) by NCDF Group Plc. The greatest possible transparency is extremely important to us. If you have any questions or comments, please contact us at [email protected].
Your personal data will be processed in accordance with applicable data protection law. There is neither a contractual nor a legal obligation for you to provide personal data. However, failure to provide such data may mean that we are unable to provide parts of our services in the same form and quality, or at all.
This privacy policy is to inform you about how we process your data when you: access or use one of our websites, make use of our services and offers via one of our websites, or in any other way, e.g., by telephone or chat. The entity responsible for processing your data the entity responsible for processing your personal data within the scope of this privacy policy is: For enquiries, please email us at [email protected]
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.What are the categories of data subjects? Customers, interested parties, visitors and users of the online offer as well as our business partners.
Children need particular protection when collecting and processing their personal data because they may be less aware of the risks involved. Compliance with the data protection principles and in particular fairness is central to all our processing of children’s personal data. Where we process a child’s personal data consent from whoever holds parental responsibility for the child is obtained. Children have the same rights as adults over their personal data. These include the rights to access their personal data; request rectification; object to processing and have their personal data erased.
In accordance with Art. 13 GDPR the following informs you about the legal basis of us processing your data and unless the legal basis is not specifically mentioned, the following applies:
When visiting the NCDF Group Plc website, you transmit data to our web server (due to technical necessity) via your internet browser. The following data is recorded during an ongoing connection for communication between your device browser and our web server:
1.Date and time of the request
2.Name of the requested file
3.Page from which the file was requested
4.Access status (file transferred, file not found, etc
5.Web browser and operating system used
6.Complete IP address of the requesting computer;
7.Amount of data transferred;
For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data.
The legal basis for the storage is Article 6 lit. f) GDPR.
Depending on which services you use and how you contact us, the collection and processing of different data is required. The necessary data is collected via online forms, by telephone or by other means exclusively directly from you. The following provides a simple overview about the data we collect depending on your activity on our website:
What we do with your data
We collect and process your data in particular in order to be able to provide you with the services you require.
When you register with us
When you register with us, we process your registration and account data in particular in order to provide you with your personal login area. These data are provided by you when you register on our website and can be changed at any time via your login area. In order for you to access your postings and bookings, we use the data stored in the context of your postings and bookings. It is up to you which data you publish in the context of postings and bookings.
The legal basis for the processing of your data for the purpose of providing a service requested by you is the fulfilment of a contract pursuant to Art. 6 (1) lit. b GDPR.
When you book with us
You can book a variety of holiday services and accommodation as well as additional specific services. If you enquire about a booking, by telephone, email, chat or in any other way, we process the necessary data to be able to provide you with suitable offers. If you book through our website, we collect and process the necessary data for the conclusion of the contract, the implementation of your booking and for the provision of functioning support. This also includes the transfer of your data to the respective providers of the booked services.
The legal basis for processing is the performance of a contract pursuant to Art. 6 (1) lit. b GDPR.
If you contact us in the context of a booking or support enquiry, we occasionally record conversations for training purposes and to improve our service quality. However, a recording is only made if you give us your express consent to do so. Doing so we process, contents of the conversation, in particular personal master data, contact data, address data, payment data and booking data.
If a complaint arises in the course of your booking, we process the necessary data in order to clarify the facts and process the complaint or to support the respective tour operator in clarifying the facts and processing the complaint. As a rule, personal master data, contact data, address data, payment data and booking data are processed. Further data may be stored and processed in individual cases, where applicable, as part of your correspondence with us.
The legal basis for the processing is your consent in accordance with Art. 6 (1) lit. a GDPR.
As part of our general customer service, we process enquiries and complaints from holidaymakers, interested parties and hoteliers etc. If you submit an enquiry to us, we process the necessary data to be able to process and answer your enquiry.
If a third party submits an enquiry / complaint, we process the necessary data to clarify the respective facts and to be able to process and answer the enquiry / complaint. If this enquiry concerns content that you have posted on our platform, it may also be necessary to process your data. However, we do not pass on your data to a third party without an appropriate legal basis. The processing operations and data required depend on the specific requirements of the individual case. The legal basis for the processing is our legitimate interests pursuant to Art. 6 (1) lit. f GDPR, whereby our legitimate interests lie in the provision of a functioning customer service, the processing of enquiries, the handling and defence of complaints and ensuring the fulfilment of the rights of the data subjects. To prevent fraud and to protect against the misuse of our services
We process the necessary data to prevent fraud, to clarify suspected cases of fraud and to protect our website/services from misuse. To do this, we use special technologies that detect and report irregularities. The legal basis for the processing is our legitimate interests pursuant to Art. 6 (f) of the GDPR, whereby our legitimate interests lie in the prevention and clarification of cases of fraud as well as in the protection of our websites against misuse.
To develop and improve our services and processes, We are constantly working to improve existing services and develop new ones. In this context, we process the necessary data to find out how our services are used by our customers. The aim of the processing is not to analyse the behaviour of individuals or to create a profile, but to analyse the use of our services by the totality or large groups of our customers. Accordingly, your data will be combined / aggregated with the data of other customers in a first step. In the following, the analyses will only take place on the basis of aggregated/anonymised data.
The legal basis for the processing is our legitimate interests pursuant to Art. 6 (f) of the GDPR, whereby our legitimate interests lie in the further development and improvement of our existing services, the development of new services and the creation of evaluations and reports.
Improvement and development of internal processes, We process the necessary data to continuously improve our systems and internal processes. At no time is the processing of information about your person in the foreground; accordingly, we pseudonymise or anonymise your data as far as this is possible in the respective case. The legal basis for the processing is our legitimate interests pursuant to Art. 6 (f) of the GDPR, whereby our legitimate interests lie in the improvement and development of internal processes.
We process the necessary data as part of the development of new technologies and the improvement of existing technologies in order to improve our services and set new standards in the area of data protection and information security. This includes in particular the areas of machine learning, artificial intelligence and deep learning. In doing so, we only use pseudonymised, anonymised or aggregated data as far as technically possible.
The legal basis for the processing is our legitimate interests pursuant to Art. 6 (f) of the GDPR, whereby our legitimate interests lie in the development of new technologies and the improvement of existing technologies.
We send newsletters and other notifications with promotional information based on your consent or our legitimate interests. This does not include messages without promotional information sent as part of our contractual or other business relationship with our customers. If you use our services, we process the necessary data to send you advertising about our own similar services (direct advertising). The advertising content is not personalised. You can object to this use of your data at any time with effect for the future. To do so, simply send us an email. In this case, we will process your data to document your objection in our system. The legal basis for the processing is our legitimate interests pursuant to Art. 6 (1) lit. f GDPR, whereby our legitimate interests lie in initiating business and increasing sales.
When you register to receive our newsletter and other promotional information, we process the necessary data to request confirmation of registration (so-called double opt-in procedure) and to document the registration. If you confirm your registration to receive our newsletter and other promotional information, we process the necessary data to carry out the mailing and to adapt the content to your interests. This includes, for example, reminders about unfinished processes and the sending of surveys on customer satisfaction or the use of our services. Your registration and its confirmation constitute consent within the meaning of the GDPR. You can revoke your consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation. To do so, simply send an informal e-mail to [email protected]. In this case, we will process your data to document your revocation in our system. The legal basis for the processing is your consent pursuant to Art. 6 (1) lit. a GDPR.
If you contact us via messenger on the website, we process the necessary data to document your registration and to send messages. Your use of the messenger constitutes consent within the meaning of the GDPR. You can revoke your consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
The legal basis for the processing is your consent pursuant to Art. 6 (1) lit. a GDPR.
When you access/use one of our website, we collect and process the necessary data, in particular via cookies, in order to ensure and optimise the functionality of our website, to find out how customers and interested parties use our website and to adapt our website and content to your presumed interests. We pass on the collected data to our partners and tracking service providers as far as necessary for the respective purposes.
The data collected and processed when you use our website is not assigned to a natural person, but is processed exclusively in pseudonymised form using cookie IDs or other identifiers. A link with other data, for example with your booking data, is only made after and on the basis of your explicit consent.
We process the necessary data to analyse how the entirety and/or large groups of our customers and interested parties use our website. This is necessary to create internal evaluations and reports, to adapt our web offer and to ensure an optimal user experience at all times. In this context, we process data on how you access our website as well as data on how you interact with our website and services.
The processing of your data in connection with the use of tracking technologies is based on various legal bases.
Insofar as data processing takes place in order to be able to provide you with a service you have requested, this is based on Art. 6 (1) (b) GDPR. Insofar as the data processing is carried out in order to ensure the functionality of our website, to optimise our services, to determine characteristics about the use of the website and to enable correct commission accounting, this is based on our legitimate interests according to Art. 6 para. 1 lit. f GDPR.
Insofar as data processing is carried out in order to be able to show you optimised and personalised advertising and content, this is based on your prior consent in accordance with Art. 6 (1) lit. a GDPR.
You have the option at any time to consent in whole or in part to the processing of your data for the aforementioned purposes or to revoke a previously given consent and to object to the processing of your data. To do so, simply use the link to the privacy settings in the footer. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the withdrawal.
We may share your information with organisations that help us provide the services described in this policy and who may process such data on our behalf and in accordance with this policy, to support our online offer and our services. In the course of providing its services, NCDF Group Plc also uses external service providers, such as hosting and software service providers, payment service providers or service providers in the course of booking travel or sending information and documents. In this context, data is only processed for the purposes of, in accordance with the instructions of and under the control of NCDF Group Plc. In the course of carrying out bookings, it is necessary to transfer your data to tour operators and other providers of the booked services, or corresponding intermediaries. These are not service providers of NCDF Group Plc but process your data as independent data controllers in accordance with Art. 4 No. 7 GDPR. If we are obliged to do so on the basis of a law or other regulation or the decision of an authority or court, we will pass on data to the necessary extent to authorities or other third parties.
Data is only transferred to third countries within the scope of and in compliance with the strict conditions of permissibility set out in Articles 44 – 49 of the GDPR. Accordingly, a transfer only takes place on the basis of an adequacy decision or we ensure an adequate level of data protection with the help of standard data protection clauses. If you book a trip or other service to be provided by a provider based in a third country, we cannot guarantee an adequate level of data protection in every case. In this case, the transfer of data to carry out the booking is based on Art. 49 (1) lit. b GDPR
n General, We do not store data for longer than is necessary for the respective processing purposes. If the data is no longer required, it is regularly deleted unless there is an obligation to retain it. Such obligations may arise, for example, from commercial and tax law or in the context of legal disputes.
We store data that you enter in your login area during registration or in the following until you change or delete it in your login area or until you delete your login area yourself.
We store data that we collect in connection with the preparation of an offer for a period of 3 years. We store data that we collect in connection with your booking for a period of 10 years. Payment data is deleted after 72 hours at the latest. The data is stored for verification purposes and to fulfil NCDF
We store data that we collect and process in the context of communication with you for a maximum of 3 years, provided there is no reference to a booking or complaint. We store data that we collect and process in the context of handling complaints or other procedures for 4 years after the conclusion of the procedure in accordance with the legal requirements.
The data you enter on our social media pages, such as comments, videos, pictures, likes, public messages, etc. are published by the social media platform and are not used or processed by us for any other purpose at any time. We only reserve the right to delete content if this should be necessary. Where applicable, we share your content on our site if this is a function of the social media platform and communicate with you via the social media platform. The legal basis is our legitimate interest. The data processing is carried out in the interest of our public relations and communication. If you wish to object to certain data processing over which we have an influence, please contact us. We will then examine your objection. If you send us a request on the social media platform, we may also refer you to other secure communication channels that guarantee confidentiality, depending on the response required. You always have the option of sending us confidential enquiries to our address stated in the imprint. As already stated, where the social media platform provider gives us the opportunity, we take care to design our social media pages to be as data protection compliant as possible. With regard to statistics that the provider of the social media platform makes available to us, we can only influence these to a limited extent and cannot switch them off. However, we make sure that no additional optional statistics are made available to us. Data processing by the operator of the social media platform. The operator of the social media platform uses web tracking methods. The web tracking can also take place regardless of whether you are logged in or registered with the social media platform. As already explained, we can unfortunately hardly influence the web tracking methods of the social media platform. We cannot, for example, switch this off. Please be aware: It cannot be ruled out that the provider of the social media platform uses your profile and behavioural data, for example to evaluate your habits, personal relationships, preferences, etc. We have no influence on this. In this respect, we have no influence on the processing of your data by the provider of the social media platform.
The transmission of your personal information during an order transaction is encrypted using industry standard Secure Socket Layer (“SSL”) technology, (SSL encryption version 3). Any credit card information you provide will not be stored by us, but will be encrypted and collected directly from our payment service provider via hypertext transfer protocol secure (“https”). We may share information with our payment service providers, and you may need to provide credit or debit card information directly to the provider in order to process payment details and authorise payment following a secure link. The information which you supply to in such cases is not within our control and is subject to our payment service provider’s own Privacy Notice and Terms and Conditions.
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them.
NCDF Group Plc does not sell information that directly identifies you
This policy and our commitment to protecting the privacy of your personal data can result in changes to this policy. Please regularly review this policy to keep up to date with any changes.
Guests/Participants may only provide accurate and truthful information about their identity, including their country of residence, in connection with their accounts and profile pages and other communications on the Site. This also applies to the rating of Accommodation/Activity. Communications sent through NCDF’s systems must only relate to genuine booking requests. We will not tolerate spam or unsolicited commercial electronic communications. Misuse of NCDF’s systems, such as unsolicited commercial communications (spam) or the disclosure of users’ personal information to third parties, is prohibited unless you have the user’s express consent to do so.
The Website merely provides a marketplace where you can view Accommodation/Activity, contact Hosts/Activity Operators in relation to enquiries or any questions you may have or make bookings for Accommodation/Activity. We do not, to the extent permitted by law, accept any liability in connection with any contract you enter into with a Host/Activity Operator or for any accommodation you rent or activity you book, except to the extent that we collect tax information and/or levy residence tax on behalf of the Host/Activity Operator. In addition, to the extent permitted by law, we do not accept any liability for the acts or omissions of Hosts/Activity Operators, or any other person or party connected with the Accommodation/Activity. The contract for all Accommodation/Activity is with the Host/Activity Operator. His terms and conditions will apply to your booking. These terms and conditions may limit and/or exclude the liability of Hosts/Activity Operators to you. You are therefore advised to read them carefully before booking.
We do not provide liability insurance for Hosts/Activity Operators or Guests/Participants. This applies regardless of whether a user takes out insurance cover through one of our third-party Hosts/Activity Operators. Guests/Participants are advised to take out appropriate travel insurance to cover the booking, including in the event that the booking has to be cancelled. Guests/Participants must ensure that the insurance cover is sufficient and appropriate for their particular needs.
As a consumer you have certain rights (including the right to require that we provide our services with reasonable care and skill). Nothing in these Terms and Conditions affects your statutory rights.
NCDF is liable as a hosting host if NCDF is at fault. NCDF will be liable for any loss or damage you suffer which is a foreseeable result of a breach of these Terms or a lack of reasonable care and skill on our part. However, to the extent permitted by law, we will not be liable for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is either obvious that it will occur or if, at the time of entering into these Terms and Conditions, both we and you knew that it might occur, such as in cases where you have spoken to us about it.
NCDF shall not be liable, to the fullest extent permitted by law, for any claim, cause of action, recovery, loss, damage, fine, penalty or other cost or expense of any kind, including reasonable legal costs (“Claims”), brought or incurred by any third party in connection with (a) any material or content you provide to the Website; (b) your use of any content on the Website; (c) any breach by you of these Terms and Conditions; or (d) your use of the Accommodation/Activity. NCDF will promptly notify you of any such claim. If you are dissatisfied with the Site (or NCDF platform or systems) or do not agree with any part of these Terms and Conditions, your sole and exclusive remedy against NCDF is to discontinue using the Site. Nothing in these Terms and Conditions shall be deemed to exclude or limit the liability of the NCDF in respect of death or personal injury caused by its negligence or in respect of fraud or fraudulent misrepresentation on the part of the NCDF. Furthermore, the above exclusions and limitations do not apply to NCDF’s breach of material contractual obligations (cardinal obligations). Cardinal obligations within the meaning of these Terms and Conditions are those obligations that enable the proper performance of the contract and the achievement of its purpose in the first place and on whose compliance the Guest/Participant may therefore regularly rely. In the event of a breach of cardinal obligations, NCDF shall only be liable for the damage typical of the contract and foreseeable at the time of the conclusion of the contract. The exclusions or limitations also do not apply in the case of damage caused intentionally or by gross negligence, fraud or fraudulent misrepresentation of the NCDF and claims arising from the Product Liability Act as well as other statutory guaranteed liability and guarantees expressly granted by ncdfgroup.com. Otherwise, liability for damages caused by slight negligence is excluded.
Refunds will be processed immediately, but the timing of receipt of a refund will depend on the payment method and the relevant payment system. Refunds will be made in the currency in which the original payment was made. Any currency conversion will be done by the relevant bank using the current exchange rate, which may differ from the exchange rate used for the original payment. Furthermore, bank charges which may have been incurred by the Guest/Participant during the booking process or as part of the refund process may be deducted by the bank from the amount refunded and in such cases will not be refunded by ncdfgroup.com.
Intellectual Property
All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of ncdfgroup.com, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by ncdfgroup.com.
Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of NCDF for that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
For the purposes of applicable data protection legislation, NCDF will process any personal data you have provided to it in accordance Privacy Policy available on the NCDF website or on request from ncdfgroup.com.
You agree that, if you have provided NCDF with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to NCDF and (2) that you have brought to the attention of any such third party the Privacy Notice available on the NCDF’s website or otherwise provided a copy of it to the third party. You agree to indemnify NCDF in relation to all and any liabilities, penalties, fines, awards, or costs arising from your non-compliance with these requirements.
NCDF makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. NCDF accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us by email to [email protected] Such notice will be deemed received the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
These terms and conditions and the relationship between you and NCDF shall be governed by and construed in accordance with the Law of the United States of America and NCDF.
